Support
We're happy to help. Email us at support@film35.de – we usually reply within 1–2 business days.
Common topics
- Guests can't join: check the QR code / invite link; requires an iPhone with iOS 17 or newer.
- Photos don't appear: images are unlocked only after the event ends.
- Purchase / invoice: in-app purchases go through Apple; find invoices in your Apple account.
- Download a photo: tap and save it in the gallery – within 30 days of the event.